Address:
300 Taugwonk Road
Stonington Ct 06378, CT 06378
Phone: 800-321-8725,860-535-1166
Fax: 860-535-1278
Email: pgicustomerservice@worldnet.att.net
Business Credentials:
Number of Years in Business: 16
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Shipping/Handling Policy: |
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Pelham Grayson Inc. offers wholesale prices. Our minimum order is $50.00.
A minimum additional handling charge of $4.00 will apply to all orders. Payment must be made by credit card only.We accept Master Card, Visa,Discover and American Express. Business Accounts with previously established open accounts may order on account. options.For more information please look at our company page.
Our website is a wholesale website, and our shipping charges are based on the weight of the package(s) and the zip code to which it is sent. Because of the wide variety of products(from jewelry to Salt lamps, it is impossible for us to know the cost of the shipping until we pack the box.. Nearly every box and every order is different. Because we process over 100 orders per day, it then becomes impossible for us to notify of the shipping costs before we ship.
UPS orders:
You will receive by email a PDF copy of your invoice with all charges and your UPS Tracking information when your order is shipped.
USPS shipments:
Effective september 15th, 2007 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can recieve a claims payment. If you have any questions please call or write.
We are unable at this time to provide tracking information for orders shipped by USPS or by LTL Truck.
Pelham Grayson Inc. values your privacy. Any information collected on this site is used internally, solely for the purpose of marketing and processing sales transactions. We do not give out or otherwise sell any personal information received via this site to any third party, with the exception of processing credit card information. All addresses collected are collected for the purpose of being able to offer our products and give information about updates to you only. While we attempt to link to sites tht value your privacy, we cannot be responsible for the privacy policies of other sites to which we may link our site.
This is a commercial site and is not intended for use by children and to comply with the COPPA Child Privacy Act, should a child under 18 years of age wish to join one of our mailing lists or otherwise give information, the child must first have a parent or legal gardian mail us a copy of a statement indicating that they give permission to retain and use the child's information for the above stated purpose.
Pelham Grayson Inc.
North Stonington Ct 06359
GOODS RETURNED FOR REPLACEMENT.
Returns must be authorized by Phone only within 5 days of receipt of goods. You will be issued an RMA #. YOU MUST HAVE YOUR INVOICE WITH YOU WHEN YOU CALL. Returns will be accepted for damaged goods, wrong merchandise, or for dissatisfaction of any kind. You may request same product replacement or merchandise of equal value. Returns must be sent by US Postal Service Only by the least expensive method. Pelham Grayson Inc will pay return shipping costs only for incorrect or broken merchandise, will not reimburse you for proof of delivery, or insurance costs or expedited delivery expenses. The RMA # must be clearly marked on the outside of the box and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods. Goods must be addressed to Pelham Grayson Inc., 300 Taugwonk Road, Stonington, 06378.
GOODS RETURNED FOR REFUND
Goods may be returned for REFUND for any reason. You will be issued an RMA #. YOU MUST HAVE YOUR INVOICE COPY WITH YOU WHEN YOU CALL. Refund Returns must be authorized by phone only within 5 days of receipt of goods. Pelham Grayson Inc will not pay for return postage costs for goods returned for refund . You will be responsible for all shipping expenses. The RMA # must be clearly marked on the outside of the box and a copy of your invoice must be placed inside the box. Refund Returns will be accepted only within 21 days of receipt of goods. Goods must be returned to Pelham Grayson Inc., 300 Taugwonk Road, Stonington Ct., 06378. Shipments refused or returned without authorization will not be accepted. Pelham Grayson Inc will not accept notification of returns for replacement or returns for refund by email or by fax. You must call 1-800-321-8725 for your RMA Authorization # . MISSING MERCHANDISE: YOU MUST CALL 1-800-321-8725 TO RESOLVE THIS PROBLEM. DO NOT EMAIL OR FAX US. YOU MUST HAVE YOUR INVOICE WITH YOU WHEN YOU CALL. Pelham Grayson Inc will make all refunds within 15 days of receipt of the returned goods and reserves the option of method of refund
Failure to follow the above instructions will result in a refusal of your claim or return.
SATISFACTION IS GUARANTEED
UPS Delivery and Tracking Information
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