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Shipping and Return Policies of Pelham Grayson Inc.

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TERMS AND CONDITIONS - OUR POLICIES

PELHAMGRAYSON.COM  IS  "WHOLESALE TO ALL"  WEBSITE

  • ALL PRICES LISTED ARE IN US DOLLARS
  • OUR MINIMUM ORDER IS $50
  • ALL ORDERS MUST BE PLACED VIA THIS WEBSITE (WE DO NOT  ACCEPT PHONE , FAX OR EMAIL ORDER)
  • ALL ORDERS MUST BE ACCOMPANIED AND PAID FOR WITH A MAJOR CREDIT CARD (MC., VISA, DISCOVER, AMERICAN EXPRESS.)
  • YOUR CREDIT CARD WILL BE CHARGED WHEN YOUR ORDER IS SHIPPED , NOT AT THE TIME OF ORDER PLACEMENT
  • ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE 
  • OUT OF STOCK ITEMS - ITEMS OUT OF STOCK WILL NOT BE CHARGED . WE DO NOT BACKORDER ITEMS FOR ANY REASON. PLEASE CHECK THE WEBSITE AND REORDER WHEN THE OUT OF STOCK ITEMS BECOME AVAILABLE. 
  • PROMOTIONAL OFFERS- FREE SHIPPING OFFERS ,  COUPONS , SPECIAL DISCOUNTS ETC ARE OFFERED FROM TIME TO TIME. YOU MAY ONLY APPLY  ONE  PROMOTIONAL OFFER FOR EACH ORDER.  OUR 1ST ORDER 10% DISCOUNT MAY ONLY BE USED ON YOUR 1ST ORDER - USE OF THIS COUPON FOR ALL SUBSEQUENT ORDERS WILL BE DISALLOWED WITHOUT  NOTICE.
  •  

DOMESTIC SHIPPING 

  • PELHAM GRAYSON WILL SELECT THE MOST ECONOMICAL METHOD OF SHIPPING VIA UPS , USPS OR LTL TRUCK SHIPPING.
  • YOU MAY SELECT  EXPEDITED SHIPPING VIA  UPS ONLY
  • SHIPPING CHARGES WILL BE CALCULATED MANUALLY AFTER YOUR ORDER IS PICKED AND PACKED (NOT AT THE TIME OF PLACEMENT). EVERY ORDER IS UNIQUE BECAUSE OUR PRODUCTS ARE NATURAL  IN ORIGIN AND NO TWO PRODUCTS OR PACKAGES ARE THE SAME .  WE ARE UNABLE TO CALCULATE SHIPPING AT THE TIME OF ORDER.  WE GUARANTEE THE LEAST EXPENSIVE SHIPPING METHOD FOR YOUR ORDER
  • PELHAM GRAYSON ADDS A $4 HANDLE CHARGE TO EACH ORDER  AND A $1 PER BOX INSURANCE CHARGE ( we do not profit from your shipping charges)
  • FREE SHIPPING ON ORDERS OVER $500 (48 US STATES ONLY) SEE COMPLETE RULES AND EXCLUSIONS AT THIS LINK.     http://www.pelhamgrayson.com/free-shipping.html

INTERNATIONAL SHIPPING

PELHAM GRAYSON  ACCEPTS INTERNATIONAL ORDER . FOREIGN ORDERS MAY TAKE UP TO 3 WEEKS  FOR DELIVERY. ORDERS WILL BE SHIPPED BY  USPS OR FEDEX ECONOMY ONLY .  WE WILL ALWAYS CHOOSE THE  LEAST EXPENSIVE METHOD OF SHIPPING .  ALL ORDERS MUST BE PREPAID  ON OUR WEBSITE VIA A  MAJOR CREDIT CARD . DAMAGES OR CLAIMS  OF ANY KIND MUST BE CLAIMED WITH THE SHIPPING CARRIER. PELHAM GRAYSON WILL NOT BE RESPONSIBLE FOR  MISSING OR LOST PACKAGES , FOREIGN CUSTOM DUTIES , OR ANY ADDITIONAL SHIPPING CHARGES  OF ANY KIND.

ADDITIONAL INFORMATION

  • YOU WILL  RECEIVE  VIA EMAIL  SHIPMENT NOTIFICATION A COPY OF YOUR COMPLETED INVOICE WITH ALL CHARGES AND  YOUR TRACKING NUMBER FOR  EITHER UPS OR USPS ( SORRY LTL TRUCK TRCKING NOT AVAILABLE).
  • CREDIT CARD PAYMENTS THAT ARE REJECTED OR DECLINED WILL BE CHARGE A SERVICE FEE OF $10 WHEN YOUR ORDER IS SHIPPED.

Return Policies of Pelham Grayson Inc..

 Goods Returned for Replacement.

Returns must be authorized by phone only within 5 days of receipt of goods. You will be issued an RMA #. YOU MUST HAVE YOUR INVOICE WITH YOU WHEN YOU CALL. Returns will be accepted for damaged goods, wrong merchandise or for dissatisfaction of any kind. You may request same merchandise replacement or merchandise of equal value. Returns must be sent to us by US POSTAL SERVICE ONLY by the least expensive method. Pelham Grayson Inc. will reimburse for return shipping costs only for incorrect or broken merchandise. and will not reimburse for proof of delivery, or insurance costs or any expedited return costs. The RMA # must be clearly marked on the outside of the package, and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods. Goods must be addressed to Pelham Grayson Inc., 300 Taugwonk road, Stonington , Ct. 06378

 

 Goods Returned for Refund.

GOODS MAY BE RETURNED FOR REFUND for any reason. You will be issued an RMA # YOU MUST HAVE YOUR INVOICE COPY WITH YOU WHEN YOU CALL FOR A REFUND. Returns must be authorized by phone only within 5 days of receipt of goods. Pelham Grayson Inc. will not pay for return postage costs for goods reurned for refund. You will be responsible for all shipping expenses. The RMA # must be clearly marked on the outside of the box and a copy of the invoice placed inside the box. Refund returns will be accepted only within 21 days of receipt of goods. Goods must be returned to Pelham Grayson Inc. , 300 taugwonk Road, Stonington, Ct. 06378. Shipments returned without authorization will not be accepted. Pelham Grayson Inc. will not accept notification of returns or refunds by email or by fax. You must call 860-535-1166 for your RMA authorization. MISSING MERCHANDISE - YOU MUST CALL TO RESOLVE THIS PROBLEM. DO NOT EMAIL OR FAX WITH THIS PROBLEM. Pelham Grayson Inc. will make all refunds within 15 days of acceptance of the return and reserves the option of method of refund. FAILURE TO FOLLOW THE ABOVE INSTRUCTIONS WILL RESULT IN A REFUSAL OF YOUR CLAIM OR RETURN.

 

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