FREE Shipping on order over $500 (see details)
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$50 Minimum Order
Wholesale to All
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Shipping and Return Policies of Pelham Grayson Inc.
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WELCOME TO PELHAMGRAYSON.COM WEB HOME Of PELHAM GRAYSON INC.
Our prices are wholesale.. and are subject to change without notice.. Our minimum order is $50.00. Individuals may purchase at wholesale prices as long as individual product minimums are met. Payment must accompany each order. Pelham Grayson Inc. accepts Master Card, Visa, Discover and American Express. Existing customers with previously approved open accounts or COD terms may continue with those terms. Please read our policies carefully.You may reach our customer service at 1-800-321-8725 or 860-535-1166 with any questions. SATISFACTION GUARANTEED- If you are dissatisfied in any way with our products, return them in original condition for a full credit or refund. We are only a phone call away. Please note, on many of the items listed in this catalog stock is limited and price will vary according to size. We will try to accomodate your price preferences and size requirements to the best of our ability. Where there is a range of sizes and prices given the size and prices quoted are guidelines intended to aid you in your selection. Prices may be subject to change without notice. Pictures are representative and are exact only when stated.
PELHAM GRAYSON INC. SHIPPING POLICIES
PLEASE READ CAREFULLY-SHIPPING CHARGES
Pelham Grayson Inc. offers wholesale prices. Our minimum order is $50.00.
A minimum additional handling charge of $4.00 will apply to all orders. Payment must be made by credit card only.We accept Master Card, Visa,Discover and American Express. Business Accounts with previously established open accounts may order on account.
Our website is a wholesale website, and our shipping charges are based on the weight of the package(s) and the zip code to which it is sent. Because of the wide variety of products(from jewelry to Salt lamps, it is impossible for us to know the cost of the shipping until we pack the box(s). Nearly every box and every order is different. Because we process over 100 orders per day, it is impossible for us to notify of the shipping costs before we ship.
Pelham Grayson Inc DOES NOT PROFIT FROM SHIPPING COSTS-YOU WILL BE CHARGED ONLY FOR THE ACTUAL COST OF SHIPPING YOUR ORDER TO YOU.
Please note: Pelham Grayson will select the most cost effective method of shipping your package. UPS, USPS and LTL truck shipments will be chosen based on the most efficient method.
UPS Shipments
You will receive by email a PDF copy of your invoice with all charges and your UPS Tracking information when your order is shipped.
USPS SHIPMENTS
Effective september 15th, 2007 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can recieve a claims payment. If you have any questions please call or write.
TRACKING INFORMATION
We are unable at this time to provide tracking information for orders shipped by USPS or by LTL Truck.
Return Policy of Pelham Grayson Inc..
Goods Returned for Replacement.
Returns must be authorized by phone only within 5 days of receipt of goods. You will be issued an RMA #. YOU MUST HAVE YOUR INVOICE WITH YOU WHEN YOU CALL. Returns will be accepted for damaged goods, wrong merchandise or for dissatisfaction of any kind. You may request same merchandise replacement or merchandise of equal value. Returns must be sent to us by US POSTAL SERVICE ONLY by the least expensive method. Pelham Grayson Inc. will reimburse for return shipping costs only for incorrect or broken merchandise. and will not reimburse for proof of delivery, or insurance costs or any expedited return costs. The RMA # must be clearly marked on the outside of the package, and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods. Goods must be addressed to Pelham Grayson Inc., 300 Taugwonk road, Stonington , Ct. 06378
Goods Returned for Refund.
GOODS MAY BE RETURNED FOR REFUND for any reason. You will be issued an RMA # YOU MUST HAVE YOUR INVOICE COPY WITH YOU WHEN YOU CALL FOR A REFUND. Returns must be authorized by phone only within 5 days of receipt of goods. Pelham Grayson Inc. will not pay for return postage costs for goods reurned for refund. You will be responsible for all shipping expenses. The RMA # must be clearly marked on the outside of the box and a copy of the invoice placed inside the box. Refund returns will be accepted only within 21 days of receipt of goods. Goods must be returned to Pelham Grayson Inc. , 300 taugwonk Road, Stonington, Ct. 06378. Shipments returned without authorization will not be accepted. Pelham Grayson Inc. will not accept notification of returns or refunds by email or by fax. You must call 1-800-321-8725 for your RMA authorization. MISSING MERCHANDISE - YOU MUST CALL TO RESOLVE THIS PROBLEM. DO NOT EMAIL OR FAX WITH THIS PROBLEM. Pelham Grayson Inc. will make all refunds within 15 days of acceptance of the return and reserves the option of method of refund. FAILURE TO FOLLOW THE ABOVE INSTRUCTIONS WILL RESULT IN A REFUSAL OF YOUR CLAIM OR RETURN.
Satisfaction is Guaranteed.
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The Map Above will give you the approximate number of business days required to transport your shipment via a regular ground shipment.
Pelham Grayson Inc uses UPS for our primary Shipping Provider. You may Track your package using the following link to UPS.
http://www.ups.com
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