FREE Shipping on order over $500 (see details)


$50 Minimum Order
Wholesale to All
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Home Ordering Info Contact Our Policies FAQ Showroom

Shipping and Return Policies of Pelham Grayson Inc.

logopelhamgrayson.jpg

WELCOME TO PELHAMGRAYSON.COM WEB HOME Of PELHAM GRAYSON INC.

Our Prices listed are wholesale and are subject to change without notice.. Our minimum order is $50.00. Individuals may purchase at wholesale prices as long as individual product minimums are met. Payment must accompany each order. Pelham Grayson Inc. accepts Master Card, Visa, Discover and American Express.PLEASE NOTE-EFFECTIVE FEBRUARY 1ST., 2011. DECLINED CREDIT CARDS FOR ANY REASON WILL BE CHARGED A $10.00 SERVICE FEE. BE SURE THAT YOU ENTER YOUR CREDIT CARD INFORMATION CORRECTLY.  Please read our policies carefully.You may reach our customer service at   860-535-1166 with any questions. SATISFACTION GUARANTEED- If you are dissatisfied in any way with our products, return them in original condition for a full credit or refund. We are only a phone call away. Please note, on many of the items listed in this catalog stock is limited and price will vary according to size. We will try to accomodate your price preferences and size requirements to the best of our ability. Where there is a range of sizes and prices given the size and prices quoted are guidelines intended to aid you in your selection. Prices may be subject to change without notice. Pictures are representative and are exact only when stated.

PELHAM GRAYSON INC. SHIPPING POLICIES

PLEASE READ CAREFULLY-SHIPPING CHARGES

Pelham Grayson Inc. offers wholesale prices. Our minimum order is $50.00.

A minimum additional handling charge of $4.00 and a 1.00 insurance fee per box  will apply to all orders. Payment must be made by credit card only.We accept Master Card, Visa,Discover and American Express. Business Accounts with previously established open accounts may order on account.

Our website is a wholesale website, and our shipping charges are based on the weight of the package(s) and the zip code to which it is sent. Because of the wide variety of products(from jewelry to Salt lamps, it is impossible for us to know the cost of the shipping until we pack the box(s). Nearly every box and every order is different. Because we process over 100 orders per day, it is impossible for us to notify of the shipping costs before we ship.

Pelham Grayson Inc DOES NOT PROFIT FROM SHIPPING COSTS-YOU WILL BE CHARGED ONLY FOR THE ACTUAL COST OF SHIPPING YOUR ORDER TO YOU.

Pelham Grayson Inc suggests the following guidelines which will help us administrate and process your orders in the most efficient and beneficial way possible.

1. Place your order on line using a major credit card..Effective August 1st 2010 Pelham Grayson Inc will no longer accept phone orders.  All orders must be placed on line via the website.

2. We ship our orders by United States Postal Service or UPS, choosing the least expensive and Most effective service for your order.   We are completely UPS and USPS automated . Shipments of over 200 lbs may be shipped via LTL truck shipment as the least expensive method.  Extra services such as inside delivery or other services not requested and listed on the BOL will be the responsibility of the receiver. Pelham Grayson will not be responsible for unpaid extra services not requested at the time of delivery.

3. Foreign shipments will take up to three weeks.PLEASE CHECK WITH YOUR LOCAL POSTAL SERVICE USING OUR PROVIDED TRACKING INFORMATION FOR PROGRESS UPDATES ON YOUR ORDER.

Nearly all Canadian orders under $250  will be shipped by USPS. Orders over $250 or orders that are unusually heavy will always be shipped by UPS or by LTL Trucking , Again we will choose the least expensive and most efficient method based on our 20 years of experience.

Pelham Grayson Inc strives to process and ship your orders in the most efficient manner possible.


You will receive by email a PDF copy of your invoice with all charges and your UPS OR USPS Tracking information when your order is shipped.  Truck shipments- Tracking numbers are not available


USPS SHIPMENTS

Effective september 15th, 2007 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can receive a claims payment. If you have any questions please call or write.

Return Policy of Pelham Grayson Inc..

 

Goods Returned for Replacement.

 

Returns must be authorized by phone only within 5 days of receipt of goods. You will be issued an RMA #. YOU MUST HAVE YOUR INVOICE WITH YOU WHEN YOU CALL. Returns will be accepted for damaged goods, wrong merchandise or for dissatisfaction of any kind. You may request same merchandise replacement or merchandise of equal value. Returns must be sent to us by US POSTAL SERVICE ONLY by the least expensive method. Pelham Grayson Inc. will reimburse for return shipping costs only for incorrect or broken merchandise. and will not reimburse for proof of delivery, or insurance costs or any expedited return costs. The RMA # must be clearly marked on the outside of the package, and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods. Goods must be addressed to Pelham Grayson Inc., 300 Taugwonk road, Stonington , Ct. 06378

 

 

Goods Returned for Refund.

 

 

GOODS MAY BE RETURNED FOR REFUND for any reason. You will be issued an RMA # YOU MUST HAVE YOUR INVOICE COPY WITH YOU WHEN YOU CALL FOR A REFUND. Returns must be authorized by phone only within 5 days of receipt of goods. Pelham Grayson Inc. will not pay for return postage costs for goods reurned for refund. You will be responsible for all shipping expenses. The RMA # must be clearly marked on the outside of the box and a copy of the invoice placed inside the box. Refund returns will be accepted only within 21 days of receipt of goods. Goods must be returned to Pelham Grayson Inc. , 300 taugwonk Road, Stonington, Ct. 06378. Shipments returned without authorization will not be accepted. Pelham Grayson Inc. will not accept notification of returns or refunds by email or by fax. You must call 860-535-1166 for your RMA authorization. MISSING MERCHANDISE - YOU MUST CALL TO RESOLVE THIS PROBLEM. DO NOT EMAIL OR FAX WITH THIS PROBLEM. Pelham Grayson Inc. will make all refunds within 15 days of acceptance of the return and reserves the option of method of refund. FAILURE TO FOLLOW THE ABOVE INSTRUCTIONS WILL RESULT IN A REFUSAL OF YOUR CLAIM OR RETURN.

 

Satisfaction is Guaranteed.

 



 

 

 


logoguardianofthestone
Wholesale Rock and Mineral Showroom and Warehouse.

The Map Above will give you the approximate number of business days required to transport your shipment via a regular ground shipment.

Pelham Grayson Inc uses UPS for our primary Shipping Provider. You may Track your package using the following link to UPS.

http://www.ups.com
 
Merchant Services